Terms and conditions
1. Satisfaction Guarantee
GoSki offers a satisfaction guarantee for group courses, private lessons and roller skiing lessons. This guarantee does not apply to courses for private groups, corporate courses, lesson package or other skiing experiences. At GoSki, we do everything we can to ensure you have the best skiing experience possible, and your satisfaction is our top priority. If you are not satisfied with your lesson, we will refund your lesson fee in full. To take advantage of this guarantee, you must inform the instructor within the first 30 minutes of the lesson, let them know that you wish to cancel the lesson, and explain the reason for your dissatisfaction.
2. Privacy and GDPR
Protecting the integrity, availability, and confidentiality of personal data is important to us. Our privacy policy provides comprehensive information on how we collect personal data and what types of personal data we register. Our instructors maintain minimal records for ICF accreditation. The content of the guidance remains confidential, and personal data is protected. Read our privacy policy HERE.
3. Ski Courses - Snow Conditions and Alternative Locations
If there is too little snow to conduct a course, we will endeavor to move the course to an alternative location. If there is no snow at the alternative locations, the course will be postponed. If the course location is changed, you will be notified at least 12 hours before the course starts via SMS or email. It is therefore important that you read the message we send you.
4. Extreme Weather Conditions
Ski courses will be conducted as long as the temperature is above -20 degrees Celsius or the wind speed is below 15 meters per second. If the temperature drops below this limit or the wind exceeds it, the course will be moved to another date or postponed. Remember to check the weather forecast and dress appropriately for the conditions.
For roller skiing courses: In the event of heavy rain or thunderstorms, we will reschedule at no charge.
5. Rescheduling and Cancellation of Courses
If you wish to move or cancel your course, you can do this yourself via the confirmation email you received when registering, no later than 48 hours before the course starts. In the confirmation email you will find a link for moving and cancelling courses.
Corporate courses and courses for private groups are paid in advance via invoice or payment link. If you wish to postpone or cancel an agreed course, this must be done no later than 14 days before the course starts.
6. Number of Participants
In a group lesson, there is a maximum of 8 participants per instructor, and a minimum of 2 participants. If there is only one participant, we will find a new course for you or offer you a private lesson to ensure you receive a lesson of equivalent or higher value.
7. Equipment
Participants in ski courses must bring their own equipment, unless equipment has been ordered and paid for at registration. You are responsible for ensuring that the equipment is in good condition, properly adjusted (skis, poles and ski boots) and lubricated for the current conditions. If deficiencies or problems with your own equipment prevent you from fully benefiting from the course, the course fee will not be refunded.
If you rent equipment from GoSki, we guarantee that the equipment is in good condition and the correct size. If equipment rented from GoSki is broken or damaged by the participant, the participant must pay for the repair or replacement of the damaged equipment in accordance with the current market price in Oslo.
8. Cancellation and Rescheduling of Courses Due to Illness
The course fee will be refunded in case of documented illness, meaning we require a doctor's note or other medical confirmation from a doctor or emergency clinic confirming your illness. You must notify us at least 24 hours before the course starts. For undocumented illness, the fee will not be refunded.
9. Liability and Personal Injury
Participation in ski courses, roller ski courses and activities arranged by Sports Connect AS ( GoSki Oslo ) is done at your own risk. Skiing activity involves an inherent risk of injury. Participants are responsible for assessing their own skill level, physical fitness and health, and for informing the instructor or administration of any relevant health problems or previous injuries before the course starts. Sports Connect AS is not responsible for injuries, losses or damage that occur as a result of normal risks associated with skiing activity, including accidents, falls or collisions. The company is also not responsible for injuries that occur due to the participant not following the instructor's instructions or using equipment incorrectly.
10. Delays
Courses always end at the scheduled time, even if you arrive late.
Private lessons, private group courses and other courses:
The instructor will wait for a maximum of 30 minutes. You must notify GoSki or the instructor if you are late. If you do not arrive within 30 minutes, the lesson will be canceled and the full course fee will be charged.
Group courses:
You must be ready at the meeting point with your equipment 5–10 minutes before the course starts. If you are renting equipment, you must arrive even earlier. See information in your confirmation email.
The group will start at the scheduled time, even if you are late. It is your responsibility to find the group on the slopes.
11. Gift and lesson package
Gift and lesson package are valid for 12 months from the date of purchase. We do not refund gift and lesson package and does not refund unused services. The right of withdrawal according to the Right of Withdrawal Act applies for 14 days from the date of purchase, provided that the gift card has not been used in whole or in part. When the gift card is used, the right of withdrawal lapses.